Whitecaps owners say they’re not in “a popularity contest”, except they are, as supporter ire at Pannes departure shows importance of connecting with fans

Whitecaps owners say they’re not in “a popularity contest”, except they are, as supporter ire at Pannes departure shows importance of connecting with fans

Vancouver Whitecaps never fail to surprise. Unfortunately it’s mostly one of those surprises akin to your doctor referring you for a colonoscopy.

As disappointing as the last couple of seasons have been for the Whitecaps on the pitch, they’ve been an absolute clusterfuck and a PR nightmare off it, stumbling from one embarrassment and scandal to another, many of which are still hanging around the club like a bad smell.

But in amongst the stink there was a breath of fresh air in the shape of the newly appointed CEO Mark Pannes.

A man who gave fresh hope to a long suffering fanbase, bringing supporter engagement and interaction, community involvement, and a feeling that the Whitecaps had finally made an appointment to make the club attractive again. Supporters were buying in to what Pannes was not only saying, but actively making happen.

There had been a global search lasting many months to find the right man for the job. Whitecaps minority owner Jeff Mallet was hailing him as “the missing piece” in his introductory press conference in January. Less than six months later, he is out the door.

It would appear that Pannes was a piece that didn’t fit the puzzle that is the Whitecaps front office.

Now let’s be honest. Sports fans don’t really care all that much for their teams’ executives. How may tears are really shed when one moves on? In fact in football, fans hound out many of them for what they see as underperforming or for being the cause for all their ills.

Seldom do you see an outpouring of unified supporter sentiment for a sacked football executive as we saw for Pannes’ departure among the Whitecaps fanbase. At least not in a wholly positive way. That in itself is testament to what he achieved in his short time here and the connection he made to the supporters, media, and community alike. He did that in just five short months.

Imagine what he could have achieved over his four full contracted years here. We’ll never know, or rather, we’ll never know here in Vancouver. I’m sure other organisations will be licking their lips at the chance to get hold of such a figure, just not the Whitecaps.

Mallett said that this was “not a popularity contest”. Just as well for the Whitecaps as they have been losing badly at that for years. Yet football is exactly that. You have to be likeable. You have to be a team that supporters want to support. You have to connect to your audience and get then to buy in. Pannes was getting the current, past, and future fanbase to do just that.

Pannes came to Vancouver with a rich pedigree in the business of sports, with 30 years of experience at organizations like the New York Knicks and AS Roma, and was the unanimous choice of the ownership from a shortlist of 41 potential candidates. He saw the Whitecaps as a challenge and a great opportunity. Maybe he failed to fully comprehend the dysfunction with which this club seems to run. Maybe he was too ambitious, but more on that later.

Pannes released a statement after his departure was announced saying that his job had been “eliminated”. Mallet on the other hand said, “we had a CEO in Mark and we have a CEO in Axel.”

When situations like these arrive, it’s always interesting to not only analyze what was said in the aftermath, but also what wasn’t and what you can read between the lines. Pannes was as classy as you would expect in his goodbye to the supporters, thanking many people along the way, but noticeably not the owners.

On the Whitecaps side, the man they had heralded just five months earlier, with Mallett describing him as “a student of the game and the business of sport”, was now being made out to not be the best man for the job after all.

“Mark added value in certain areas”, was a less than glowing compliment handed out by Mallet, who came across as trying to consistently downplay Pannes’ individual contribution to community involvement such as the recent Vancouver Aquarium facemask initiative, choosing instead to talk up the team that worked under him and was still there, just with a new leader.

The buzzwords to come out of the club’s press conference with Mallett, and the newly combined CEO and Sporting Director Axel Schuster, were few, but in plentiful supply – streamlining, one voice, one vision. Corporate jargon that wouldn’t look amiss in Bob Mortimer’s Train Guy videos.

‘One voice, one vision’ felt like the new ‘Our all, Our honour’. Words that look great on a wall, but in reality have little substance in them, unless you’re belting out Queen on the karaoke.

A lot was spoken in nearly an hour, yet very little was actually said in a very underwhelming presser of little substance that just left far more questions than answers and a lot of repetition of nothingness. I’m not sure anyone really came away with a clear understanding of what this “one vision” of the Whitecaps actually was.

Now we are not privy to the ins and outs of how the Whitecaps organisation is run. We can all be experts from afar from what we see publicly. The post Pannes press conference was the chance to address exactly what had happened and why the decision was made. Instead we got nothing more than “streamlining” and “effectiveness” thrown around, so we can only be left to draw our own opinions on it all.

If the club had come out and said that this was solely for financial reasons due to the pandemic, I think a large section of the fanbase would have had some sympathy and thought “fair enough”. But Mallett stressed in his answer to the very first question of the morning that “this is the opposite to a dollar decision”.

The tone was set. This was “a decision to be the most effective club”. To give the Whitecaps “one voice, one culture, one process”, and it was felt that Schuster was the right man for the job.

All very strange. As was the whole timing of this.

The fact that Pannes’ departure comes within his first six months in the job, coupled with them doing this while he was dealing with the death of his father and not waiting a few more weeks, suggests that the Whitecaps had to get this done by a certain date. Was there a probationary period in his four-year contract that would allow them to get rid of him for a lower payout? You actually hope it was that otherwise the optics are even worse than they already are on compassionate grounds alone.

So why did Pannes have to go? We’ve been told it’s not for financial reasons or because of the pandemic. If the club were wanting “one vision”, did that mean that there were conflicting voices at the top table as to what direction the club should move in?

Here’s what ticket reps have been telling some angry supporters:

“There was a difference in long term vision for the club between Axel and Mark. Ownership decided they wanted one voice in that respect and they felt more aligned with Axel’s vision.”

This totally contradicts what Mallett said at the presser, where he categorically stated that, “We’ve really been on the same song sheet internally. There hasn’t been friction.”

I was fortunate to chat with Pannes on a couple of occasions this year. His love of the game and his drive and passion to make the Whitecaps “a marquee club” were very clear to see. He wanted the ‘Caps to be a global team. He was thinking big and saw the opportunity we had in this city to create something special. He was genuinely excited by the prospect.

Surely this is the vision the Whitecaps ownership should have also shared? They were all in on it in January, so what changed in the subsequent five months?

So where exactly are we now? Well we have one man, doing two full time jobs, and I think it’s safe to say not for both the salaries. This is a lot to put on Schuster. On any man, never mind someone brand new to MLS. The reasons outlined in the press conference made it sound like the Whitecaps didn’t realise what skills Schuster had when they hired, and once they did they thought why pay two people when we can just pay one?

There are very few football clubs that I can think of that have their Sporting Director and their CEO as the same person. In MLS, Columbus and Inter Miami are the only ones to spring to mind.

There’s a very good reason for that – they’re two very different jobs.

One handles the on pitch side, one the business side. Pannes told us back in February that you wouldn’t find him commenting on the football side, that was Schuster’s remit. He would just be focused on the business side.

If you had to “streamline” and merge positions, surely Schuster’s Sporting Director and Greg Anderson’s VP of Soccer Operations was the natural choice? Both football positions. Both overlapping. Both still existing in the streamlined post-Pannes Whitecaps.

Schuster now has a greatly increased workload. What will this mean for Marc Dos Santos? The whole point of appointing a Sporting Director was the take the weight off the shoulders of the head coach to allow him to focus on the on pitch stuff. Will some of those aspects now be passed back on to him?

There are just so many unanswered questions and the tired fanbase are demanding not only answers, but new ownership, with the hashtag #SellTheCaps trending on Twitter on Wednesday night.

Some won’t really care. All they want is a winning team on the pitch. But others most certainly do. You just have to read a few social media threads to see that irreparable damage has been done with this departure. Factor in all the recent scandals that had seen some already walk away and others question whether they might, this is the potential tipping point of no return for the Whitecaps. It’s certainly the final straw for many.

For a club that is “losing tens of millions of dollars” during the current pandemic according to Mallett, this was not the way to address that, only add to it gauging fan reaction.

As for Pannes, his stock remains very high and his track record will bring many suitors. I have no doubt that he will be snapped up very quickly by an organisation with far more foresight than the Whitecaps. Whether his future lies in football or elsewhere is really all that remains to be seen. Whichever team is fortunate enough to get him though, they’ve got a good one.

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Authored by: Michael McColl

There are 9 comments for this article
  1. Avatar
    Jay at 12:17

    I think Pannes told ownership to go do things to themselves that are anatomically impossible one too many times.

  2. Avatar
    Footy at 14:14

    As much as Mallet says its not about the money … I think it has a big part.

    “I was fortunate to chat with Pannes on a couple of occasions this year. His love of the game and his drive and passion to make the Whitecaps “a marquee club” were very clear to see. He wanted the ‘Caps to be a global team. He was thinking big and saw the opportunity we had in this city to create something special. He was genuinely excited by the prospect.”

    I think he may have started to butt heads with ownership with regards to his business plans and the cost to the Owners to implement this. I honestly feel from the conversation you had above he came to Vancouver like Barbour did with a plan that honestly the Owners can not commit to financially so in their minds why are we paying him for a vision we can not afford.

    It again comes down to Ownership and if Mallett is tired of looking like a fool he needs to get Kerfoot to sell and find someone that has enough money to ride out the storm as our current mute majority owner is slowly killing this club the club he bought and saved way back when.

  3. Avatar
    Nicholas Collins at 20:22

    Look where Paul.Barber is with Brighton. Imagine where the Caps would be if he had stayed. I walked last year not having missed a home game since 1975. I am proud of the players but ashamed of the club’ they lose hood execs and keep mediocrity on and off the field. Camilo anybody?

  4. Avatar
    Brad at 23:39

    Remember that after a fresh roster build the sporting directors job is 50% done. AS is extremely organized and will be able to handle the double role.

  5. Avatar
    Dave M at 10:25

    Let me ponder as to why Pannes was unceremoniously disposed of by ownership.First it must be said that the ownership are not the completely daft fools some think they are. Ownership has a plan. Perhaps a nefarious one. Ownership knew that by disposing of Pannes and his four year contract would rightly infuriate what loyal fan base that was left after the debacle of the last few seasons. So why would ownership dispose of Pannes knowing the furor it would cause? The relative small amount of money saved is not the answer. I can’t believe ownership and Pannes clashed so early on in the four contact to grease the skids of contract termination.
    I think the answer is that ownership doesn’t care anymore about pissing off the fan base. The reason for that is ownership may be taking the first overt steps to sell their corporate asset and cash in their winnings. The current market value of $200 million is good value when the franchise was bought for $30 million. Is it possible ownership will sell the team and try and save face by saying covid 19 gave them no other choice.? Time will tell. Memphis Whitecaps? If the franchise is sold and leaves Vancouver I hope at least the name Whitecaps stays. If ownership has demonstrated anything since 2011 its that they are only loyal to themselves.

  6. Avatar
    Rod at 13:19

    “He was thinking big and saw the opportunity we had in this city to create something special.” Sounds like Paul Barber.

    Maybe this club doesn’t want anyone who thinks big and wants to create something special? Maybe they want mediocrity. It’s what they can afford, or, at least, what they’re prepared to pay for.

  7. Avatar
    Mike at 16:26

    Small team with small ambitions.Joke.

  8. Avatar
    AtlantisB at 21:41

    What I haven’t seen mentioned much is how negative this is for future management, and quite frankly player, recruitment in the future. Why would anyone want to come to this dumpster fire? Management? Certainly not. Players? Why come play for a team that is continually in disarray?

  9. Avatar
    Ian Gibson at 10:46

    Guess being a Sounders supporter is all we have left to hope for – fine lines

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